Versand

This Shipping Policy applies to orders placed through betseyjohnsonax.shop.

Our shipping terms are designed to provide customers with clear information concerning delivery methods, shipping costs, estimated delivery timeframes, tracking, delays, unsuccessful delivery attempts, and shipping-related support.

For shipping questions, contact:

Email: info@betseyjohnsonax.shop

1. Free Standard Shipping

betseyjohnsonax.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase requirement for standard shipping unless a different condition is clearly disclosed before the customer completes an order.

Customers will not be charged a separate standard shipping fee for orders covered by this policy.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated timeframe is intended to provide customers with a reasonable expectation of when an order should arrive.

Where unusual circumstances affect delivery, we will provide assistance in accordance with applicable law and the terms described below.

3. Order Processing

After an order is placed, it may undergo ordinary processing steps including:

• Payment authorisation;
• Fraud-prevention checks;
• Inventory confirmation;
• Product preparation;
• Packaging;
• Shipping-label preparation; and
• Handover to the applicable logistics provider.

Customers may receive an order confirmation after checkout and a shipping confirmation when shipment information becomes available.

4. Order Verification

To protect customers and the store, some orders may require additional verification.

Verification may be appropriate where:

• Payment information is inconsistent;
• An unusually large transaction is submitted;
• Fraud-prevention systems identify elevated risk;
• Address information appears incomplete; or
• Additional information is reasonably necessary to process the order.

Where possible, we will contact the customer if action is required.

5. Shipping Confirmation

When an order is dispatched, customers may receive a shipping confirmation containing available shipment information.

Depending on the carrier and service, this may include:

• Tracking number;
• Carrier information;
• Shipment status; and
• Estimated delivery information.

6. Tracking

Tracking information may become available after the carrier has received and scanned the package.

A tracking number may not become active immediately after creation of a shipping label.

Customers should allow reasonable time for the carrier's system to update.

7. Delivery Address

Customers are responsible for entering accurate delivery information during checkout.

Please carefully check:

• Recipient name;
• Street and house number;
• Apartment or unit number where applicable;
• Postal code;
• City;
• Country; and
• Contact information.

Incorrect or incomplete information may result in delays or failed delivery attempts.

8. Address Changes

If you notice an address error after placing an order, contact:

info@betseyjohnsonax.shop

as soon as possible.

We will make reasonable efforts to assist.

However, once an order has entered fulfilment or has been handed to a carrier, changing the delivery address may no longer be possible.

9. Delivery Estimates

The 15–20-day delivery timeframe is an estimated standard delivery timeframe.

Actual delivery may occasionally be affected by circumstances including:

• Carrier congestion;
• Severe weather;
• Public holidays;
• Customs procedures;
• Transportation interruption;
• Incorrect address information;
• Failed delivery attempts;
• Remote delivery destinations;
• Security inspections;
• Extraordinary events; or
• Other circumstances outside normal operations.

Nothing in this section limits mandatory consumer rights concerning delivery.

10. Delayed Orders

If an order does not arrive within the expected period, contact:

info@betseyjohnsonax.shop

Please provide your order number.

We may review:

• Fulfilment status;
• Tracking information;
• Carrier information; and
• Other available shipment records.

If an order is materially delayed, we will handle the matter in accordance with applicable consumer law.

11. Lost Shipments

If tracking indicates that a parcel may be lost, contact us.

We may investigate with:

• The shipping carrier;
• Fulfilment provider; or
• Other logistics partners.

Customers may be asked to provide reasonable information needed to support a shipping investigation.

Where a parcel is confirmed lost and the customer remains legally entitled to performance or reimbursement, we will provide an appropriate remedy.

12. Packages Marked Delivered but Not Received

If tracking shows "delivered" but the parcel cannot be found, customers should first check:

• The delivery location;
• Mailbox;
• Building reception;
• Household members;
• Neighbours where appropriate; and
• Any safe location indicated by the carrier.

If the parcel still cannot be located, contact:

info@betseyjohnsonax.shop

We will provide reasonable assistance based on available carrier information and applicable legal obligations.

13. Damaged Parcels

If a parcel arrives visibly damaged, customers should document the condition where reasonably possible.

Helpful evidence may include photographs of:

• Outer packaging;
• Shipping label;
• Internal packaging; and
• Damaged product.

Contact:

info@betseyjohnsonax.shop

as soon as reasonably possible.

Do not dispose of relevant packaging until you have received instructions if the packaging may reasonably be required for a carrier investigation.

14. Incorrect Items

If you receive an incorrect item, contact us with:

• Order number;
• Product ordered;
• Product received; and
• Photographs where reasonably useful.

We will provide an appropriate resolution.

15. Missing Items

If an order contains fewer items than expected, contact us promptly.

Some orders may occasionally be shipped in more than one package.

Where applicable, check whether multiple tracking numbers have been provided.

If an item is genuinely missing, we will investigate and provide an appropriate remedy.

16. Multiple Shipments

An order containing multiple products may be divided into separate shipments.

Where this occurs:

• Packages may arrive on different dates;
• Separate tracking information may be issued; and
• The customer will not be charged additional standard shipping solely because an order is divided into multiple shipments.

17. Failed Delivery Attempts

Carriers may make one or more delivery attempts depending on the applicable service.

If delivery cannot be completed, a parcel may:

• Be held at a collection point;
• Be redirected;
• Be returned to the sender; or
• Be handled according to the carrier's procedures.

Customers should follow carrier instructions where appropriate.

18. Unclaimed Parcels

Customers should collect parcels held at pickup points within the period specified by the carrier.

If a parcel is returned because it was not collected, contact us at:

info@betseyjohnsonax.shop

A failure to collect a parcel does not automatically replace a legally required withdrawal declaration.

19. Refused Delivery

If a customer intends to exercise a statutory right of withdrawal, we recommend clearly notifying us at:

info@betseyjohnsonax.shop

rather than relying solely on refusal of delivery.

This helps establish the customer's intention and allows us to provide appropriate return instructions.

20. Customs and Cross-Border Shipping

Depending on the origin, destination, and fulfilment arrangement of a particular order, cross-border transportation may involve customs procedures.

Where taxes, duties, import charges, or other amounts are applicable, they will be handled according to the checkout information and applicable law.

We will not intentionally impose undisclosed mandatory charges in a manner prohibited by applicable consumer law.

21. Delivery Restrictions

Some products may be subject to:

• Geographic restrictions;
• Carrier restrictions;
• Safety requirements;
• Import restrictions; or
• Other legal limitations.

If we discover that an order cannot lawfully or reasonably be delivered, we may contact the customer and cancel the affected item.

Any applicable payment already collected for a cancelled item will be refunded.

22. Shipping Changes

Available carriers or logistics providers may change from time to time.

The use of a particular carrier is not guaranteed unless explicitly agreed.

Such operational changes do not affect the customer's right to receive the purchased goods in accordance with the contract.

23. Risk of Loss

For consumer purchases, risk passes according to applicable mandatory law.

We do not intend to transfer shipping risk to consumers earlier than permitted by law.

24. Customer Responsibility

Customers should:

• Provide accurate delivery information;
• Monitor available tracking information;
• Respond reasonably to carrier requests;
• Collect parcels within applicable collection periods; and
• Contact us promptly when a genuine delivery problem occurs.

These responsibilities do not remove mandatory rights provided by consumer law.

25. Cancellation

Customers wishing to cancel an order before shipment should contact:

info@betseyjohnsonax.shop

as soon as possible.

We cannot guarantee cancellation once processing or dispatch has begun.

If cancellation is no longer possible because the order has shipped, statutory withdrawal rights may still apply.

26. Returns

Shipping-related returns are governed by our Return and Refund Policy.

Please do not send an unauthorised return to an address appearing on the parcel without first confirming return instructions with us.

27. Force Majeure and Extraordinary Disruption

Delivery may occasionally be affected by extraordinary circumstances outside reasonable control.

These may include:

• Natural disasters;
• Major storms;
• War;
• Civil unrest;
• Strikes affecting transportation;
• Government restrictions;
• Major carrier failures;
• Border disruption;
• Customs emergencies; or
• Widespread infrastructure outages.

We will take reasonable steps to address affected orders.

Nothing in this clause removes mandatory statutory remedies available to consumers.

28. Mandatory Consumer Rights

This Shipping Policy does not exclude or limit rights relating to delivery that cannot legally be excluded.

Where applicable law grants the customer stronger rights than a provision of this Policy, the applicable mandatory law prevails.

29. Summary of Shipping Terms

For clarity:

Shipping Method: Standard Shipping
Shipping Cost: Free on all orders
Estimated Delivery Time: 15–20 days
Customer Support: info@betseyjohnsonax.shop

30. Contact Us

For questions concerning:

• Shipping;
• Tracking;
• Delivery delays;
• Lost parcels;
• Damaged parcels;
• Incorrect items;
• Missing items; or
• Address problems,

please contact:

betseyjohnsonax.shop
Email: info@betseyjohnsonax.shop